FAQ
Can I return or exchange an item if it doesn't fit or I don't like it?
Certainly! We understand that sometimes items may not meet your expectations. That's why we offer a hassle-free return and exchange policy within 48 hours of purchase. Simply ensure the item is in its original condition with tags attached, and our team will assist you with the process.
Are your products ethically sourced?
Yes, we are committed to ethical sourcing and sustainable practices. We work closely with our suppliers to ensure fair labor practices and environmentally responsible manufacturing processes.
Are your products sustainable and ethically made?
Yes, sustainability and ethical practices are at the core of our brand. Our products are crafted using eco-friendly materials and adhere to strict ethical manufacturing standards. We believe in offering stylish clothing that's as conscious as it is fashionable.
How can I contact customer support?
Our customer support team is here to help! You can reach us via email at morolyprivatelimited@gmail.com, or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.
How long will it take to receive my order?
We strive to process and ship orders within 5-6 business days. Shipping times vary depending on your location and the shipping method chosen at checkout.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at morolyprivatelimited@gmail.com with your order number and reason for return. Our team will guide you through the process and provide you with a return authorization and shipping instructions.